In case of emergency we ask that you to call ahead where possible, so that we can prepare for your arrival- this will allow us to triage your pet as quickly as possible when they arrive and also set up oxygen therapy and pain relief as needed. 

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The Park Hill team will be available in the event of an emergency between 8.30am and 6pm Monday to Friday and between 8.30am and 5.30pm on Saturdays.

Outside of these hours, we have arranged for St Boniface Vets, based in Crediton to provide our overnight care and emergency cover. Calls to the normal number will be re-directed automatically. 

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When there is an emergency at night we believe it is best attended by vets and nurses who are working a dedicate night shift,  rather than those who are called out having already worked the previous day. There is also likely to be an impact on the care that can be provided the following day if those vets and nurses have been attending to an emergency during the previous night. 

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At Park Hill we believe that when your pet requires overnight hospitalisation, they need supervision and monitoring from nurses and vets who are on site continuously throughout the night. 

As a small team of vets and nurses, it is not feasible for us to provide ourselves the level of emergency and overnight care that we believe your pets deserve. 

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Our approach also means that our team can get the rest and family time they need, ensuring that they can focus on delivering excellent care to you and your pets the rest of the time. 

 

If you are unsure whether you need to use the emergency service, please visit the “Pet Advice” section of our website where there is a symptom checker and poisons guide to help you decide. 

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If your animal needs to be seen at St Boniface then the consultation price will be £200.41 (plus any investigation or treatment that is required).  Payment for treatment will need to be made at the time of the consultation.

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Below is a list of local Taxi companies who are happy to take pets in the event of you needing transport:

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FRANKIES TAXIS – 01884 255333 – 24/7 availability including emergencies. Inform about pets at time of booking. Will take any size dogs and other animals. 

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LIZ CABS – 07899 903314 – Pre-booking service only, so unlikely to be able to take emergencies. Will take any size dogs and other animals.

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CASTLE EXECUTIVE TRAVEL – 01884 256557. Only available between 5.30am and 5pm but able to take emergencies within these times. Will take any size dogs and other animals

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TK TAXIS – 07759 544586 – Only available between 8am and 8pm. Not able to take emergencies. Allows dogs up to size of Labradors and other animals