Privacy Policy

We are committed to protecting your data and respecting your privacy.

Please read this policy carefully as it details how, when and why we collect personal information of people visiting www.park-hill-vets.co.uk (hereafter referred to as the Website). It also includes conditions under which we may disclose it to others and how we keep it secure. It also explains your rights in relation to your personal information and details of how to contact us if you have a complaint.

By visiting our website, you agree to be bound by our policy.

Any questions regarding this Policy and our privacy practices can be directed to parkhillveterinaryclinic@outlook.com or by writing to Practice Manager, Unit 3, Harris Court, Kennedy Way, Tiverton Devon EX16 6RZ. Alternatively, you can telephone 01884 255336

Who are we?

Park Hill Veterinary Clinic ltd (hereafter written as Park Hill Veterinary Clinic) is a company registered in England number. 0883927 Our registered office address is: Lower Yedbury, Pennymoor, Tiverton, Devon EX16 8LH

What type of information is collected from you?

In providing our services to you, typically we will collect the following data:

Full or partial contact details including your name and address, email address, landline and/ or mobile telephone number and IP address
Information about which pages you visit on our website, including any forms that you fill in, such as the “Contact” form
Payment card information, should you choose to use this form of payment. We do not record or store any of these details.
Bank account details, if you join our healthcare plan. This may be passed to Premier Pet Care Plan (Premier Vet Alliance Limited) for payment processing. Their privacy policy can be found at https://premiervetalliance.com/privacy-policy.
If you contact us via Facebook or Twitter, we may collect your username, your name (including Surname) and email address and telephone number. You will be asked what information you want us to receive and will have the chance to edit the information which you provide to us.
Online booking is made via a third party, Vetstoria. Their privacy policy can be found at https://www.vetstoria.com/privacy-policy/

If you provide us with any additional personal information regarding a third party (eg information about your family members) for any particular purposes, by submitting such data to us, you warrant that you have obtained their consent to provide their personal data to us.

How do we collect information from you?

We obtain information about you when you register with the practice, purchase products or services from the practice or use our website (for example when you complete a booking request) Some of the data we collect may be classed as personal data as defined by the UK data protection laws.

How will we use your data?

Park Hill Veterinary Clinic collects your data so that we can:

Manage your account;
Carry out our obligation arising from any contracts entered into by you and us (eg. when you have asked us to treat your pet);
Seek your views or comments on the services we provide;
Notify of changes to our services;
Send you communications which you have requested and which may be of interest to you (e.g. vaccination reminders).

With your consent, we will contact you via email, phone, SMS or post about other related products and services we provide which we think may be of interest to you and of benefit to your pet. We may use your information collected from our website, via cookies or direct input, to personalise future visits to our website and/or to send triggered automated emails to you. We may use your information to meet and comply with any applicable rules, laws or regulations issued by any legal or regulatory body which are binding on us.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

How do we store your data?

The security of your personal information is important to us.

We use appropriate technical and organisational measures to safeguard personal information. We use encryption technology where appropriate to enhance privacy and help prevent information security breaches. We use industry-standard measures and processes for detecting and responding to inappropriate attempts to breach our systems.

Any personal information that we provide to you will be held within the EEA.

All third parties who provide services to the Website are required to sign contract requiring them to have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse.

All information you provide to us is stored on our secure servers or on secure servers operated by a third party. Information on our third-party providers can be found above.

Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. In the course of providing care for your pet, we may sometimes be required to share your details with third parties – e.g. your pet insurance company, external laboratories for processing blood or urine samples or to a Direct Debit bureau to process payments for healthcare plan membership.

We only share the information that is necessary at the time, and those third parties do not have permission to use your data for anything else. We have a strict contract in place that requires those third parties to keep your information secure.

Other than as required to provide care to your pet, or as may be required by law, we will never share your data with anyone else. For example, if asked by the police or HMRC, we may share your personal data for the purposes of prevention or detection of crime. Information is not shared with them outside of this purpose. In some instances, it may be necessary to transfer your personal data overseas. Any transfers will be made in full compliance with UK data protection laws. In the event that our business is transferred, sold or integrated with another business, your details may be disclosed to our advisers or any prospective purchaser’s advisers and may be passed on to the new owners of the business.

Retention of information

We only hold your personal information for as long as necessary for the purposes for which we collected your information.

We have set these timescales in accordance with any applicable legislation and where none exists then we will keep your information for the duration of your services contract and then for a period of 7 years after which time it will be deleted.

Emails - If you chose to send us information via email, we cannot guarantee the security of this information until it is delivered to us.

Marketing and Reminders

Responsible pet ownership includes a wide range of care, some of which will be administered by you at home, some by us in the practice. Our responsibilities to you include:

Contacting you from time to time to remind you, for example, when vaccinations are due. Communication about these is essential to the long-term health of your pet. For that reason, we do not ask for your consent to send these messages. However, if you have a preference as to how you would prefer to receive reminders (e.g. by SMS, email or post) please let us know by calling 01884 255336, by emailing parkhillveterinaryclinic@outlook.com and we will update our records.

You have the right at any time to stop Park Hill Veterinary Clinic from contacting you for marketing or reminder purposes. Please contact us directly to do this as above.

What are your data protection rights?

Park Hill Veterinary Clinic would like to make sure you are fully aware of all of you data protection rights. Every user is entitled to the following:

The right to access the information that we hold about you. If you wish to receive a copy of the information that we hold, please contact at parkhillveterinaryclinic@outlook.com

The right to rectify any information that we hold that you believe is inaccurate. You also have the right to complete any information that you believe is incomplete.

The right to request that Park Hill Veterinary Clinic erase your personal data, subject to certain conditions.

The right to restrict processing of your personal data, under certain conditions.

The right to ask us to stop any automated decision making. We do not intentionally carry out such activities, but if you do have any questions or concerns we would be happy to discuss them with you and you can contact us at parkhillveterinaryclinic@outlook.com

The right to request that your personal data is transferred by us to another organisation (this is called “data portability”). Please contact us at parkhillveterinaryclinic@outlook.com with the details of what you would like us to do and we will try our best to comply with your request. If may not be technically feasible, but we will work with you to try and find a solution.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact at our email: parkhillveterinaryclinic@outlook.com. Call us on 01884 255336. Or write to us: Practice Manager, Unit 3, Harris Court, Kennedy Way, Tiverton Devon EX16 6RZ.

What are cookies?

A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our Website. These help us to recognise you and your device and store some information about your preferences, consents and or past actions. For example, we may monitor how many times you visit the Website, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to provide more tailored content and improve our Website. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Third Party Privacy Policies

The Website may contain links to websites owned by other organisations.  If you follow a link to another website, these websites they will have their own privacy policy.  We suggest that you check the policies of any other websites before giving them your personal information as we cannot accept responsibility for any other website.

Complaints

If you make a request to us under this Privacy Statement and you are unhappy with the response, you can ask for the request to be reviewed under our internal complaints procedure. Our internal complaints procedure allows your request to be reviewed by Jo Elsworthy, Practice Manager who will do their best to try and resolve the issue.

If you have been through the internal complaints procedure and are still not happy with the result, then you have the right to complain to the Information Commissioner’s Office. They can be contacted as follows:

Website: www.ico.org.uk

Telephone: 03031231113

Address: Information Commissioners Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Changes to our Privacy Statement

We review our Privacy Statement on a frequent basis to check that it accurately reflects how we deal with your information and may amend it if necessary. You should check this page regularly to see the most up to date information.

This policy was last updated on 2/11/2022