Having a poorly pet is a very upsetting time. We can process your pet’s insurance claim on your behalf – one thing less for you to worry about. 

There are two options when making an insurance claim:

 

•    You can pay us & then we can claim the fees back to you; this service is free of charge.

 

•    Alternatively if you have a larger bill to pay, we can offer a Direct Claim service.

For a £25 annual fee (per pet and per condition), we will handle your claims & deal with your insurance company direct. In other words, this saves you paying us & then waiting for the payment – Park Hill shoulders the cost of treatment for you in this instance.

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Whichever option you choose, we will need the following details before your insurance claim can proceed: 

 

•    Your policy number

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•    Your email address

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•    Your consent / permission to speak to your insurers – this is for GDPR regulations and you may need to contact     your insurers and add Park Hill Vets as an authorised contact for them.

Before making a claim we recommend that you check your policy for any exclusions.

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All policies carry general exclusions such as preventative treatment (ie flea / worming tablets). Larger costs that can sometimes be excluded on policies include, for example, dental (if not accidental). There may also be more specific exclusions for your pet- this usually applies if there were any pre-existing conditions when you initially took out the policy. 

Finally, about your excess. Again your policy documents will show your excess and when you need to pay it – whether it’s an annual excess, a percentage excess (often payable for older animals) or for a new condition.

 

WE ASK PLEASE THAT EXCESS OWED TO THE PRACTICE IS PAID OFF BEFORE FURTHER CLAIMS ARE MADE. 

Please note: As of May 2022 all insurance companies (except Animal Friends & Many Pets*) require a signed claim form from the client OR a link requested by the client to start the claims process.

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If any questions arise please feel free to ask to speak with Andrew, our Insurance Administrator.

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*We can instigate a claim ourselves with these two companies.